Help Desk Hours
Our dedicated support team is
available during extended hours to assist with your budget
optimization needs.
Monday - Friday: 8:00 AM - 8:00 PM SAST
Saturday: 9:00 AM - 5:00 PM SAST
Sunday: 10:00 AM - 4:00 PM SAST
Video Call Support
Schedule a personalized video
consultation with our financial experts for detailed budget
analysis and optimization strategies.
Available: Monday - Friday, 9:00 AM - 5:00
PM
Duration: 30-60 minutes per session
Booking: 24 hours advance notice required
Support Ticket Tracking
Track the progress of your
support requests in real-time and receive updates on resolution
status.
Ticket ID: Provided via email confirmation
Status Updates: Every 12 hours
Resolution Time: Based on priority level
Self-Service Resources
Access our comprehensive
knowledge base, tutorial videos, and frequently asked questions for
immediate assistance.
Knowledge Base: 200+ articles
Video Tutorials: Step-by-step guides
FAQ Section: Common questions answered